Salesforce Certified B2C Solution Architect credential is designed for individuals who have the knowledge, skills, and experience architecting and driving multi-cloud solutions that deliver business value for the customer.

About the B2C Solution Architect Exam

Salesforce Certified B2C Solution Architect Exam Guide

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B2C Solution Architect Resources

B2C Solution Architect Exam Important Topics

  • B2C Solution Architect exam covers multiple products/features such as Service Cloud, Sales Cloud, Experience Cloud, Tableau CRM, Identity, Marketing Cloud, Heroku, B2C Commerce, Order Management, Shield Encryption, Lightning Scheduler, Digital Engagement, Marketing Connector, Service Connector, Marketing Cloud Connect, Distributed Marketing, Salesforce connect, Heroku Connect, Customer 360 Data Manager & MuleSoft
  • As Solution Architect recommend products/features based on a given multi-cloud Use Case
  • As Solution Architect recommend sequence of implementation of different products/features based on a given multi-cloud Use Case
  • Key participants of Discovery sessions
  • Key deliverables of Discovery phase
  • Recommended tools for ensuring quality of deliverables. E.g. Code Quality during development
  • System of Record for Engagement Data
  • Salesforce V2MOM
  • Salesforce Order Management Benefits
  • Customer 360 Platform Integration Tools (Tight vs Loose Coupling, Declarative vs Programmatic)
  • Service Excellence
  • Commerce Excellence
  • Marketing Excellence
  • Benefits of Connectors vs Custom Development
  • Limitations of Connectors
  • B2C Governance and Quotas
  • Recommend Integration Pattern to be used for a given Use Case. E.g. Integration Pattern to be used when integrating B2C Commerce to Data Lake, B2B Commerce to External Order Management System, Service Cloud to ERP etc
  • Benefits of API led Integration
  • Benefits of MuleSoft Accelerators vs Custom Development
  • Recommend API (SOAP, REST, Tooling, Streaming) to be utilised based on a given Use Case
  • Use Cases justifying need for Digital Engagement
  • Use Cases justifying need for Distributed Marketing
  • Use Cases justifying need for Tokenized Sending
  • Use Cases justifying multiple B2C Commerce realms
  • B2C Replication
  • Pros & Cons of Headless Commerce
  • Use Cases justifying need for Headless Commerce
  • When to use multiple Marketing Cloud Business units
  • Identify key identifiers to be used to identify records in multi-cloud implementation
  • Benefits and Limitations of Shield Encryption
  • Recommend appropriate Marketing Cloud feature (Social Studio, Audience Builder, Triggered Send, Mobil Connect) to be used based on a given Use Case
  • Impact of using Leads vs Contacts while implementing Marketing Cloud Connect
  • Recommendations for storing Personally Identifiable Information (PII)
  • Recommend use of Heroku depending on a given Use Case
  • Recommended tools/methods for Initial Data Load in a multi-cloud implementation
  • Recommended tools/methods for de-duplication in a multi-could implementation
  • Customer 360 Data Manager role in a multi-cloud implementation
  • Reference Architecture for Retail
  • Solution Architecture for Retail and key considerations for Salesforce, Commerce, Marketing and Connectors
  • Business Scenarios for Retail (Recommended Products, Solutions & Business Capabilities)
  • Solution Kits for Retail and B2C. (Required Products, Workflow, Flow of Data, Design Considerations, Connector & Configurations)
  • Synchronized Data Sources in Contact Builder

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