The Salesforce Certified Administrator Exam is designed for individuals who have experience with Salesforce administration & configuration. This exam is probably the first exam most of the people looking for a career in Salesforce attempts. With more topics being added in every Salesforce Release Admin Certifications is definitely not the easiest amongst the 35 + Salesforce Trailhead Certifications. When preparing for exam it is recommended to complete the entire Admin Certification Trailmix and review Help Documentation Pages for some of the key topics.

About the Salesforce Certified Administrator Exam

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65% 
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law

Admin Certification Exam Guide

Salesforce Certified Administrator Exam Guide

Admin Certification Trailmix

Prepare for Your Salesforce Administrator Credential

Admin Certification Trail

Study for the Administrator Certification Exam

Free Salesforce Admin Certification Practice Test

Administrator Practice Test

Admin Certification Important Topics

Configuration and Setup: 20%

Object Manager and Lightning App Builder: 20%

Sales and Marketing Applications: 12%

  • Sales Process
  • Path
  • Lead Scoring
  • Einstein Opportunity Scoring
  • Web to Lead
  • Lead Conversion
  • Lead Assignment Rules
  • Campaigns
  • Email Templates

Service and Support Applications: 11%

  • Support Process
  • Case Management
  • Case Assignment Rules
  • Case Auto Response Rules
  • Ideas
  • Answers

Productivity and Collaboration: 7%

  • Activity Management
  • Chatter
    • Files
    • Permissions required to use chatter
    • Chatter License
    • Chatter Groups
    • How to enable object for Chatter Feed Tracking
  • Salesforce Mobile App

Data and Analytics Management: 14%

  • Data Management
    • Data Loader vs Data Import Wizard
    • Data Validation Tools
  • Reports & Dashboards
    • Report & Dashboard Folder Permissions
    • Chart Types
    • Report Types
    • Dashboard Components
    • Dashboard Running User
    • Scheduling Dashboard Refresh

Workflow/Process Automation: 16%

  • Workflow
  • Process Builder
    • When can process be triggered
    • What are the actions available in process builder
  • Flow
    • Types of Flows
    • Flow Components
    • Approval Process
  • Approval Process Steps
  • Parallel Approval

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