Slack Certified Admin Exam Guide.

1. About the Slack Certified Admin Exam

Slack Certified Admin exam evaluates the knowledge and skills necessary to implement, configure and manage Slack policies, settings and features.

  • Content: 60 scored, multiple-choice/multiple-select questions
  • Time allotted to complete the exam: 90 minutes
  • Passing score: 65% (39 out of 60 Questions)
  • Registration fee: USD 150, plus applicable taxes as required per local law
  • Retake fee: You will receive one additional exam retake at no additional cost if you need it
  • Prerequisite: None

2. Slack Certified Admin Exam Outline

2.1 Fundamentals: 10% (6 Questions)

  • Explain how privileges and responsibilities are divided by Slack role and plan.
  • Summarize the key privileges and responsibilities of each Slack user role.
  • Recommend a Slack plan that best solves for common business needs.
  • Demonstrate the common responsibilities of a Workspace Admin and Org Admin.
  • Identify settings that are managed from the workspace settings page and admin dashboard.

2.2 Workspace Administration: 10% (6 Questions)

  • Set up and administer Slack workspaces.
  • Determine when to create a workspace or a channel to meet the needs of an organization.
  • Manage the workspace creation request process.
  • Choose a workspace visibility setting that meets the needs of members and/or an organization.
  • Explain how to claim corporate-owned domains for an Enterprise Grid org.
  • Prepare an Enterprise Grid design that meets the needs of the members and organization.
  • Recommend how to consolidate workspaces.

2. 3 Channel and User Group Administration: 25% (15 Questions)

  • Set up and administer Slack channels and user groups.
  • Recommend when to use a channel, a direct message (DM) or a group direct message.
  • Recommend when to use a public or private channel.
  • Recommend when to use an org-wide channel or multi-workspace channel.
  • Recommend when to use an announcement-only channel.
  • Recommend when to use a default channel.
  • Recommend when to share a channel with an outside organization.
  • Start a direct message (DM) with someone outside an organization.
  • Manage who can notify a channel or workspace via @channel, @here and @everyone.
  • Establish channel-naming guidelines and set recommended prefixes to meet the needs of an organization.
  • Choose when to delete vs. archive a channel.
  • Manage channels with channel-management tools.
  • Recognize when to use Slack user groups. 

2.4 User Lifecycle Management: 18% (11 Questions)

  • Set up and administer Slack user lifecycle.
  • Define the best authentication process to meet an organization’s needs.
  • Consider the differences between the two single sign-on (SSO) options at Slack (G Suite Auth and SAML SSO).
  • Recommend a process for new account creation for different use cases.
  • Recommend when to use SCIM (system for cross-domain identity management) to provision users.
  • Recommend a process for getting new users into the right workspace(s).
  • Recognize the key differences and benefits of using the Slack desktop app vs. a web browser.
  • Demonstrate the two ways user accounts can be deactivated.
  • Create a guest user request and approval process.

2.5 App Administration: 15% (9 Questions)

  • Automate business processes with Slack and administer apps.
  • Automate business processes with Slack and administer apps.
  • Use Workflow Builder to automate routine tasks and manual business processes.
  • Recommend when to install an app from the Slack App Directory.
  • Recognize the criteria for app approvals.
  • Recognize if an app meets security criteria and policies.
  • Set up and manage an app-approval process.
  • Enable or approve org-wide apps.
  • Use Workflow Builder to automate business processes with code-free workflows.

2.6 Security: 13% (8 Questions)

  • Select and implement product features and settings to meet security needs.
  • Describe how Slack prioritizes security governance, risk management and compliance and identify examples of each.
  • Describe product features that manage access and mobile devices to meet specific business needs.
  • Recommend product features that protect and manage sensitive data to meet specific business needs.
  • Recommend product features that govern information to meet specific business needs.
  • Recommend when to use the Audit Logs API to monitor actions in Slack.

2.7 Solving for Success: 9% (5 Questions)

  • Identify goals for Slack and solve for success.
  • Determine the appropriate success metrics based on a company’s goals and use the data in the analytics dashboard to make informed decisions.
  • Recommend behaviors, policies, settings and automation that solve for common issues revealed by data in Slack.
  • Build cross-functional relationships to help achieve an organization’s vision for Slack.
  • Model behaviors to stay organized, focused and engaged in channel-based communication.
  • Promote member engagement with specific settings, policies and programs.

3. Additional Slack Certification Resources

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